Career Opportunities

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Join our team! Explore the available positions below and fill out our online application for consideration.

POSITION AVAILABLE:

Member Advocate

This position supports Diamond Lakes’ vision by serving members, utilizing core values, strategies, and best practices to provide outstanding service. Welcomes members in the branch and provides superior and professional service that promotes Diamond Lakes’ financial solutions and security. Ensures that member needs are achieved by understanding their financial needs and recommends the most appropriate product and service solutions that fulfill immediate and future financial needs. Accurately and efficiently processes a variety of financial inquiries such as deposits, withdrawals and payments, service requests, new accounts, account maintenance, and account monetary transactions.

Expectations:

Provide friendly, professional, personal service to all members and associates.
Adhere to Teller Balancing Policy standards.
Regular Reliable Attendance.
Complies with all applicable rules, regulations, procedures, and policies.
Demonstrate behaviors consistent with the Diamond Lakes FCU Core Values.

Requirements:

Exceptional customer service skills. Courtesy, tact, and diplomacy are essential elements of the job.
Ability to read, write, comprehend, and speak English clearly.
Excellent problem-solving skills with a strong attention to detail.
Ability to work well in a team environment.
Basic Microsoft computer skills.
Minimum of one year cash handling and/or customer service experience.
High school education or GED.

Our employees are our biggest assets. We strive to ensure they are happy, engaged and empowered to succeed. We pride ourselves on offering comprehensive benefits, training programs and opportunities for involvement with the credit union and our community.

Benefits:

12 Paid Holidays.
Paid time off starting at 12 days per year.
Employee Incentive Program
Automatic employer contributions equal to 8% of your base compensation into your 401(K) plan.
Health, Dental and Vision plans, employer pays 100% of employee medical, dental and vision insurances.
Employer-paid long-term disability insurance.
Employer-paid life insurance and AD&D.
Voluntary insurance products available, such as short-term disability insurance, accident, and hospital indemnity.

Consumer Loan Support Specialist

Advocate for our members by assessing the members lending needs and presenting all DLFCU products and services applicable. In addition, this team member would provide timely and accurate processing for both membership and consumer lending requests. This role is responsible for accepting and servicing loan files, assigning applications to lending officers, taking incoming calls, quoting interest rates, and corresponding with loan applicants. This role is also responsible for ensuring loan and membership documentation is complete and verified as accurate for underwriting purposes. This position is a supportive role to all other functions in the Lending Department.

Responsibilities:

Gather background information on loan applicants by interviewing loan applicants, obtaining credit bureau reports, and reviewing the core system for additional account information and history.
Assist members in product assessment and completion of loan application by obtaining necessary member documentation for loan processing.
Review credit bureau report, verify debts, estimate monthly payments for unlisted debts, calculate various debt ratios.
Resolve loan application problems; assist applicants with addressing credit report problems, low salary levels, high debt ratios and other credit criteria.
Order and prepare credit reports, collateral valuations, title reports, payoff quotes and other documents whenever required.
Verify employment, salary, assets, and liabilities and notify members of additional information required.
Provide all applicable loan and membership disclosures
Act as a liaison between third party vendors, members and DLFCU regarding loan status, including all processing components. Example: Gap and VSC Products
Communicate with members in the event their application is denied, reasons and path to assist members with future lending needs

Qualifications and Skills Requirements:

Experience in consumer lending and basic understanding of the financial and/or banking industry: a viable combination of experience and education will be considered
High school diploma, GED, or equivalent, excellent written and verbal communication skills required.
Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment
Proficient in organizing projects, prioritizing work, and completing multiple tasks accurately.
Ability to work under minimal supervision.
Ability to receive and maintain confidential information
Ability and willingness to obtain the Certified Financial Counselor status

Physical Requirements:

Must be able to meet the following physical requirements, with or without reasonable accommodation: 1) Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; 2) Reach with hands and arms; 3) Audible Communication Skills 4) Ability to read, write, and interpret written text and spreadsheets. 5) Occasionally lift and move objects weighing up to 15 pounds.
The responsibilities, qualifications and requirements listed above represent the essential functions of the job, which the employee must be able to perform, with or without reasonable accommodation. This position description is not intended to be limited in its scope and the responsibilities and duties described herein are subject to change, amendment or modification, at any time, at the sole discretion of Diamond Lakes Federal Credit Union.

Benefits:

12 Paid Holidays.
Paid time off starting at 12 days per year.
Employee Incentive Program
Automatic employer contributions equal to 8% of your base compensation into your 401(K) plan.
Health, Dental and Vision plans, employer pays 100% of employee medical, dental and vision insurances.
Employer-paid long-term disability insurance.
Employer-paid life insurance and AD&D.
Voluntary insurance products available, such as short-term disability insurance, accident, and hospital indemnity.

Operations Support Specialist

This position supports Diamond Lakes’ vision by serving members, utilizing core values, strategies, and best practices to provide outstanding service. This position plays a vital role in the day-to-day operational support needs of the Diamond Lakes’ member advocacy culture. The Operations Support Specialist will support the organizational strategy called 4 You 4 Them that puts all credit union members at the center of everything we do. This is a strategic role that advocates the operational needs of the staff as well as the members.

Essential Job Competencies:

Verifies and processes invoices for payment and resolves vendor discrepancies
Ensures expenditures are charged to appropriate general ledger accounts
Receives and verifies expense reports; reconciles expense and other financial reports with account balances and other office records
Assists with accounting records and general ledgers by reconciling daily transactions and monthly accounts.
Processes member requests for account maintenance.
Assist with fraudulent member transactions and processing
Posts business partners payrolls.
Assists with monthly and quarterly financial reports
Verifies member accounts for subpoenas, garnishments, and other related issues.
Comply with all Anti Money Laundering laws, including the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures. Assist in processing completed CTRs, perform OFAC screening when appropriate and report any unusual or suspicious activity to the BSA Officer. Must complete annual BSA training as assigned
Performs other job-related duties as assigned

Employment Standards:

Prior experience of basic accounting theory, principles, and accounts payable preferred and/or financial institution back-office experience. A viable combination of experience and education (including in progress) will be considered
High school diploma, GED, or equivalent with excellent written and verbal communication skills required.
Technical Skills: Current computer skills, experience using Microsoft Office products (Word, Excel, Outlook, Teams) and experience using loan origination and/or core credit union software
Ability to demonstrate initiative to accomplish work objectives.
Ability to manage multiple tasks with exacting deadlines in a fast-paced financial institution environment.
Ability to work without close supervision
Ability to demonstrate effective customer service skills
Ability to maintain confidential and meticulous records
Ability to work effectively in a team environment
Excellent organizational skills and attention to detail
Must be reliable and extremely trustworthy
Ability to demonstrate effective time management skills

Physical Requirements:

Must be able to meet the following physical requirements, with or without reasonable accommodation: 1) Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; 2) Reach with hands and arms; 3) Audible Communication Skills 4) Ability to read, write, and interpret written text and spreadsheets. 5) Occasionally lift and move objects weighing up to 15 pounds.
The functions, responsibilities, qualifications, and requirements listed above represent the essential functions of the job, which the employee must be able to perform, with or without reasonable accommodation. This position description is not intended to be limited in its scope and the responsibilities and duties described herein are subject to change, amendment or modification, at any time, at the sole discretion of Diamond Lakes Federal Credit Union.

Benefits:

12 Paid Holidays.
Paid time off starting at 12 days per year.
Employee Incentive Program
Automatic employer contributions equal to 8% of your base compensation into your 401(K) plan.
Health, Dental and Vision plans, employer pays 100% of employee medical, dental and vision insurances.
Employer-paid long-term disability insurance.
Employer-paid life insurance and AD&D.
Voluntary insurance products available, such as short-term disability insurance, accident, and hospital indemnity.

Diamond Lakes FCU is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy (current, past, or potential), national origin, union membership, age, protected veteran or military status, disability, genetic status, or any other legally protected status. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resources Department.